Terms and Conditions

Training Courses – General Terms & Conditions

All Eco Pacific Diving training courses are to be completed within six (6) months from the enrolment date. Deferment or extension of validity period will not be granted for any Eco Pacific Diving training course regardless of medical or personal reasons. No refund in full or in part will be given upon expiry of the validity period. To continue with the scuba program, the prevailing published rate for the scuba program will apply.

Eco Pacific Diving does not take responsibility for any injuries, loss of personal belongings or death arising from the enrolment of any Eco Pacific Diving training course. By signing an appropriate medical statement upon enrolment of any Eco Pacific Diving training courses, participants are assumed to be in either a healthy condition or certified to dive by a licensed physician.

If travelling to Canada, participants should arrange to purchase their own travel insurance coverage while undertaking an Eco Pacific Diving training course. Eco Pacific Diving will not be responsible for any personal insurance coverage.

Participants are to complete all certification requirements for the Eco Pacific Diving training course they have enrolled in within six (6) months. Failing which, participants will be required to redo either part of or the full scuba program or to participate in a scuba review program as determined by Eco Pacific Diving. Participants will bear the charges of the separate Eco Pacific Diving training course at prevailing rates. Failure to participate in the program as determined by Eco Pacific Diving or failure to pay the charges for the separate training program will result in non-certification regardless if participants have met the course requirements. Course materials are non-refundable once utilized.

Training Courses – Payment & Cancellation Charges

Full payment must be made upon registration in any Eco Pacific Diving training course and prior to receiving any training materials and prior to commencement of any theory, practical or pool sessions.

If a student cancels prior to commencing a course for any reason within 14 days there will be no refund (medical or otherwise). Cancellation, refund, deferment or extension of validity period will not be granted, within 14 days, any training course regardless of medical or personal reasons. Should deferment be granted upon request, there will be a charge of CDN $100 administration fee. (Courses without lesson dives)

Please note, within forty five (45) days no refund, we may allow postponement or for the student to find a replacement. Should deferment be granted upon request, there will be a charge of CDN $100 administration fee.(Courses without lesson dives)

If a student cancels the training course after theory and pool sessions have been completed but prior to the open water dives in the ocean, a refund will not be issued.

No refunds will be given for trips or courses that have commenced, if a student is unwell and is unable to complete the course. Eco Pacific Diving reserves the right to reject any request due to invalid reasons provided by students.

Should a refund be granted based on case to case request, refund will be given within 45 days depending on documents provided. Eco Pacific Diving reserves the right to not entertain any request due to insufficient documents.

Promotional course prices are NOT refundable. Cancellation within sixty days (60) days no refund. For postponement of trip less than thirty days (30) days, there will be a CDN $100 administration fee. If postponement of a trip is granted upon request, (Case to case basis) no refund or replacement is allowed.

Eco Pacific Diving does not provide any refund or recourse for acts of God, union or airline strikes, wars, travel ban, epidemic or any occurrences which may impair or prevent you from utilizing any part of your booking. We can, however, provide you with a supporting letter for your travel insurance claim.

Training Courses – Additional Charges
The number of training sessions (pool and open water) allocated are based on the course fees charged. Should participants fail to complete the skills within the allocated sessions regardless of medical or personal reasons and additional training sessions are necessary, the participants are required to pay a fee of CDN $100 per additional hour of training.

Dive Trip – Travel Policies

In the event of currency fluctuations, increases in airfares, resort/hotel rates, etc., prices for dive travel packages are subject to change without prior notification. No surcharge will be levied if full payment had been made prior to price revision (if any) except where government taxes (local GST, marine park fees, fuel surcharge etc) are introduced or increased.

Dive Trip – Payment and Cancellation Charges

For local trips. You must book and pay online or bank transfer to receive a confirmed booking. If you do not show up for the trip due to whatever reason on the day of diving itself, there is no refund or re-booking. If you cancel within seventy two hours (72) hours prior to the trip, there is no refund unless a replacement diver can be found and they book and pay. There is an admin fee of CDN $100.

For non local trips. You must book and pay online or bank transfer to receive a confirmed booking. If you cancel within 30 days, no refund can be given unless a replacement diver can be found. No refund in full or in part, exchange or fee adjustment will be made in respect of accommodation, meals, dives, transportation, equipment or any other services outlined in the dive travel package which are not utilized. Please note, unless agreed, Eco Pacific Diving is not obligated to find a replacement on your behalf. If Eco Pacific Diving finds a replacement booking for you, a refund will be issued. The value of this refund will be determined on the price of re-selling the cancelled position less an administration fee of CDN $100. Please note that customers purchasing a cancelled position usually look for a “last minute cancellation discount” from the original booking value.

Eco Pacific Diving does not take responsibility or provide refunds for inclement weather & current conditions, poor visibility, acts of nature, airline strikes, technical transport problems, wars, virus epidemics in the region or any unforeseen circumstances. However, customers can also request to reschedule their trip to another weekend, subject to availability. Rescheduling within 72 hours is subject to a CDN $100 admin fee.

No refund will be entertained for any medical or personal reasons that fall within thirty (30) days for non local trips and seventy two hours (72) hours for local trips prior to dive travel departure, unless a replacement booking is found. No refunds will be given for trips that have commenced but were unable to be completed due to unforeseen circumstances mentioned above.

Eco Pacific Diving does not allow bookings to be transferred to another date, unless a replacement is found.

If a student has purchased a course with the trip (ocean dives) price included and cancelled the course or the trip within thirty days (30) days, the cost of the trip will not be refunded unless a replacement can be found. Less than thirty days (30) days no refund.
Promotional prices are NOT refundable. Cancellation within sixty days (60) days no refund. For postponement of trip less than thirty days (30) days, there will be a CDN $100 administration fee.

Proof of Dive Certification

Upon request, divers are required to show proof of dive certification and experience via means of certification card and/or log book. Eco Pacific Diving reserves the right to reject a diver from participation or suggest a refresher course (at the diver’s own expense) if a diver is unable to show proof of dive certification. No refunds will be entertained for divers who are not able to participate in the dive program due to failure to produce relevant documentary proof.

Travel Insurance

Travel insurance is highly recommended in the event of trip cancellations, hospitalisations, medical or baggage losses, etc and is a great way to protect yourself on holidays.

Dive Insurance

Specialized dive insurance is highly recommended in the event of accident or injury whilst scuba diving as a leisure diver on one of our trips.

Equipment Rental Policies

Diving equipment that is provided / rented during a scuba program is provided as an extra service only. Eco Pacific Diving is not responsible for any equipment malfunction whilst on training or injuries to the hirer. It is the sole responsibility of the hirer to acknowledge that the equipment is in good order prior to accepting the equipment. Eco Pacific Diving endeavors to maintain the equipment in proper condition before providing / renting the equipment.
The hirer will also assume the responsibility to reimburse Scuba Do for any equipment that is lost or damaged whilst under the care of the hirer.

Personal Data Protection Act

Under the Personal Data Protection Act 2012 (PDPA), it is mandatory to recognize both the rights of individuals to protect their personal data, including rights of access and correction, and the needs of organizations to collect, use or disclose personal data for legitimate and reasonable purposes.

For this clause, customers are deemed to have agreed to be included in our mailing list once they have signed up an online account with Eco Pacific Diving for booking of courses and diving trips. We endeavor to only send out a weekly email for trip updates and promotions. Customers can choose to opt out of the mailing list at any moment.
Eco Pacific Diving takes a consistent effort to shoot photos and videos of divers and students during every trip for marketing purposes and for sharing with customers. By consenting for photos and videos to be taken by our photographer during the trip, customers are deemed to allow their photos & videos to be shared on our social media platforms and collateral and used for other marketing purposes. Should there be a concern on the use of their photos and videos for marketing purposes, customers may inform us in advance during the trip.

Rights To Change

Eco Pacific Diving reserves the right to change, alter and / or delete these terms and conditions as well as any program outlined without prior notification.